PRIVACY POLICY – QUBA HOME SERVICES PVT. LTD.

QUBA SERVICE
(Operated by QUBA HOME SERVICES PRIVATE LIMITED)

QUBA HOME SERVICES PRIVATE LIMITED operates the brand QUBA SERVICE, an online marketplace platform connecting customers with independent service professionals (“Service Partners”).

We are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use our website, mobile application, or services (collectively, the “Platform”).

By using QUBA SERVICE, you agree to the terms of this Privacy Policy.

1. Information We Collect

a) Personal Information

When you register or book a service, we may collect:

• Full name
• Mobile number
• Email address
• Service address
• Booking details
• Communication preferences

b) Transaction Information

• Payment amount
• Payment method
• Transaction ID (processed via third-party payment gateways like Razorpay)

Note: We do not store card or UPI details on our servers.

c) Device & Usage Information

• IP address
• Browser type
• Device identifiers
• Cookies and usage logs

2. When Do We Collect Information

We collect information when you:

• Register on our platform
• Book a service
• Contact customer support
• Make a payment
• Use our website or app

3. How We Use Your Information

We use your information to:

• Process bookings and payments
• Assign service partners
• Communicate booking confirmations, OTPs, and updates
• Improve platform functionality and user experience
• Resolve disputes and provide customer support
• Comply with legal and regulatory requirements

4. Marketplace Disclosure

QUBA SERVICE is a marketplace platform.

• Services are provided by independent third-party service partners
• QUBA is not the service provider
• We facilitate booking, payments, and quality assurance only

Customer details are shared only as required with assigned service partners to fulfill the service.

5. Cookies Policy

We use cookies to:

• Remember user preferences
• Improve site performance
• Analyze traffic and usage

You can disable cookies in your browser settings, but some features may not function optimally.

6. Data Security

We implement appropriate technical and organizational security measures including:

• SSL encryption
• Restricted access to data
• Secure third-party payment gateways

However, no system is 100% secure. Use of the platform is at your own risk.

7. Third-Party Services

We may use trusted third-party services for:

• Payment processing (Razorpay)
• Communication (SMS, WhatsApp, email)
• Analytics

We do not sell or trade personal data.

8. Data Retention

We retain personal data only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes

9. User Rights

You may request to:

• Access your data
• Correct inaccurate data
• Delete your account (subject to legal requirements)

Contact us at: qubaserviceindia@gmail.com

10. Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on this page.

11. Contact Information

QUBA HOME SERVICES PRIVATE LIMITED
B8/323 Olangattu Tower, Haritha Nagar,
Seaport – Airport Road, Chittethukara,
Kakkanad, Kochi – 682037
Email: qubaserviceindia@gmail.com